Create Happy People.

When you're good to the customer, the customer is

good to you.

At M. Harries and Company Creative Agency, I believe that exceptional guest and customer experiences are essential for business success. I help businesses enhance guest satisfaction, foster loyalty, and drive growth through memorable experiences.

I'm dedicated to helping businesses thrive by focusing on the guest and customer experience. With a deep understanding of consumer behavior and market trends, I provide innovative solutions that elevate brands and leave a lasting impression on their customers.

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Here to help...

Your headaches...

My Clients...

My People...

Inconsistent Experiences: Many businesses struggle to deliver consistent experiences across different touchpoints, leading to frustration and dissatisfaction among guests and customers.
Competitive Pressures: In today's competitive market, businesses need to differentiate themselves through exceptional experiences to stand out and retain customers.
Lack of Strategy: Without a clear strategy for enhancing guest and customer experiences, businesses may miss opportunities to delight customers and drive loyalty.

One of my signature service packages is my Guest Experience Enhancement program. I work closely with businesses to assess their current guest or customer experience, identify areas for improvement, and implement strategies to enhance satisfaction and loyalty. From hospitality establishments to retail stores and beyond,

I offer tailored solutions that drive results.

Hospitality Industry: Hotels, resorts, bed and breakfasts, and other hospitality establishments looking to enhance guest satisfaction and foster loyalty.
Retail Sector: Stores and businesses seeking to create memorable shopping experiences that drive repeat business and word-of-mouth referrals.
Service-Based Businesses: Companies offering services such as spas, salons, and event venues that aim to exceed customer expectations and build long-term relationships.

PROJECT
DELIVERABLES

Guest Experience Audit

In-depth analysis of your current guest service processes, touchpoints, and customer feedback mechanisms.
Identification of strengths, weaknesses, and opportunities for improvement.
Actionable recommendations to enhance every aspect of the guest journey.

Tailored Training and Development Program

Customized training modules designed to empower your team with the skills, knowledge, and mindset to deliver exceptional guest service.
Interactive workshops covering communication techniques, problem-solving strategies, and empathy-building exercises.
Role-playing scenarios and real-world case studies to reinforce learning and foster a guest-centric culture.

Personalized Guest Feedback System

Implementation of a robust feedback mechanism to gather insights, preferences, and suggestions directly from your guests.
Customized surveys, comment cards, and digital feedback channels tailored to your business's unique needs.
Analysis of feedback data to identify trends, patterns, and areas for immediate action and long-term improvement.

Additional Deliverables:

Guest Service Standards Manual

Development of a comprehensive guide outlining your business's guest service standards, expectations, and best practices.
Clear guidelines and protocols for every touchpoint of the guest journey, ensuring consistency and excellence across all interactions.

VIP Guest Experience Enhancement Toolkit

Creation of a specialized toolkit to elevate the experience for your VIP guests and loyal patrons.
Exclusive perks, amenities, and personalized touches designed to exceed expectations and foster loyalty.
Strategies for building long-term relationships and turning VIP guests into brand advocates and ambassadors.

Ongoing Support and Consultation:

Continuous guidance, support, and expertise from our team of guest service enhancement specialists.
Regular check-ins, progress reviews, and strategy sessions to ensure the successful implementation of recommendations and initiatives.
Access to industry insights, trends, and best practices to stay ahead of the competition and continuously innovate in guest service excellence.

Package Starts at $397

Why M. Harries & Company?

This Guest Service Enhancement package is designed to elevate your business's guest experience to unprecedented levels of excellence. By focusing on customer satisfaction, retention, and loyalty, I help you cultivate lasting relationships with your guests while driving positive word-of-mouth and brand reputation

Holistic Approach:

I take a holistic approach to guest and customer experience enhancement, considering every touchpoint and interaction to create a seamless and memorable journey.

Data-Driven Insights:

My strategies are informed by data and insights,

allowing me to make informed decisions and drive measurable results.

Customized Solutions:

Every business is unique, which is why I tailor my solutions

to meet the specific needs and objectives of each client.