Create Happy People.
When you're good to the customer, the customer is
good to you.
At M. Harries and Company Creative Agency, I believe that exceptional guest and customer experiences are essential for business success. I help businesses enhance guest satisfaction, foster loyalty, and drive growth through memorable experiences.
I'm dedicated to helping businesses thrive by focusing on the guest and customer experience. With a deep understanding of consumer behavior and market trends, I provide innovative solutions that elevate brands and leave a lasting impression on their customers.
Here to help...
Your headaches...
My Clients...
My People...
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Inconsistent Experiences: Many businesses struggle to deliver consistent experiences across different touchpoints, leading to frustration and dissatisfaction among guests and customers.
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Competitive Pressures: In today's competitive market, businesses need to differentiate themselves through exceptional experiences to stand out and retain customers.
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Lack of Strategy: Without a clear strategy for enhancing guest and customer experiences, businesses may miss opportunities to delight customers and drive loyalty.
One of my signature service packages is my Guest Experience Enhancement program. I work closely with businesses to assess their current guest or customer experience, identify areas for improvement, and implement strategies to enhance satisfaction and loyalty. From hospitality establishments to retail stores and beyond,
I offer tailored solutions that drive results.
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Hospitality Industry: Hotels, resorts, bed and breakfasts, and other hospitality establishments looking to enhance guest satisfaction and foster loyalty.
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Retail Sector: Stores and businesses seeking to create memorable shopping experiences that drive repeat business and word-of-mouth referrals.
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Service-Based Businesses: Companies offering services such as spas, salons, and event venues that aim to exceed customer expectations and build long-term relationships.
Find freedom in your business.
My Guest Experience Enhancement services are designed to provide businesses
with the freedom to focus on what matters most –
delivering exceptional experiences and driving growth.
By partnering with me, you can unlock new levels of guest satisfaction, loyalty, and success
